At 9jgame, your personal data belongs to you. This Privacy Policy explains precisely what information we collect from Pakistani players, why we collect it, how it is stored and processed, who it may be shared with, and the rights you hold over your own data. We are committed to full transparency — no hidden clauses, no unexplained data sharing, and no selling your information to third-party advertisers.
These commitments summarise our approach. The full legal text follows below — please read all sections carefully before using the 9jgame platform.
9jgame does not sell, rent, or trade your personal information to advertisers, data brokers, or any unrelated third parties. Full stop.
All data transmitted between your device and 9jgame servers is protected by industry-standard 256-bit SSL encryption at every point of transit.
You have the right to access, correct, export, and request deletion of your personal data at any time by contacting our support team.
Data is shared only with KYC partners, payment processors, and regulatory authorities — and only to the extent strictly necessary to operate the platform legally and safely.
We do not keep your data indefinitely. Retention periods are defined by legal and licensing requirements, and data is securely deleted or anonymised once those periods expire.
If this Privacy Policy changes materially, 9jgame will notify you via your registered email or a prominent platform notice before the changes take effect.
9jgame ("we", "us", "our") operates the online casino and sports betting platform accessible at 9jgame.ws. This Privacy Policy explains how 9jgame collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who visit, register on, or otherwise interact with the 9jgame platform.
This policy applies to all services offered under the 9jgame brand, including casino games, sports betting markets, the 9jgame login portal, payment processing features, customer support interactions, and any promotional communications. It applies regardless of whether you access the platform via a desktop browser or a mobile device.
By registering a 9jgame account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
9jgame collects different categories of personal data depending on how you interact with the platform. The table below summarises the main data categories and examples of the specific data points within each category.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account references, bank details, transaction history, PKR deposit & withdrawal records | Deposits, withdrawals & KYC |
| Gaming Activity Data | Game sessions, bet history, win/loss records, bonus usage, session durations | During platform use |
| Technical Data | IP address, device type, browser type, operating system, cookie identifiers | Every platform visit |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When you contact support |
| Marketing Preferences | Promotional opt-in/opt-out choices, preferred communication channels | Registration & account settings |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required as part of responsible gaming assessments (for example, where a player self-declares a gambling-related concern). Such data is handled with additional safeguards and processed only for the specific purpose for which it was provided.
The majority of the personal data 9jgame holds about you is information you provide directly, including when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our customer support team, or respond to a survey or promotional offer.
When you visit or interact with the 9jgame platform, certain technical data is collected automatically via cookies, server logs, and similar tracking technologies. This includes your IP address, device fingerprint, pages visited, time spent on each page, clickstream data, and game session metadata. This data is used primarily for security, fraud prevention, and platform performance optimisation.
In limited circumstances, 9jgame may receive personal data about you from third parties, including:
Where we receive data from third parties, we process it in accordance with this Privacy Policy and retain records of the source and basis for processing.
9jgame uses your personal data for the following purposes. For each purpose, we identify the lawful basis on which processing is carried out (see Section 5 for further detail on legal bases).
9jgame processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
9jgame does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
We engage trusted third-party service providers to support the operation of the 9jgame platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency partners), KYC and identity verification providers, anti-fraud and AML screening services, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with appropriate data protection standards.
9jgame may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or other competent regulatory bodies where required to do so by law, court order, or regulatory directive. Such disclosures are made only to the extent legally required and are documented in accordance with our internal compliance procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of 9jgame's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy arrangements before the transfer takes effect.
9jgame may share your data with additional third parties where you have given your explicit prior consent to such sharing. You may withdraw that consent at any time by contacting our support team.
Cookies are small text files stored on your device when you visit a website. 9jgame uses cookies and similar technologies (including pixel tags and local storage) to operate the platform, remember your preferences, maintain your login session, analyse platform usage, and support fraud prevention measures.
You may manage or disable non-essential cookies through your browser settings or via the cookie preference controls available on the 9jgame platform. Please note that disabling certain cookies may affect the functionality of the platform or prevent you from accessing some features. Strictly necessary cookies cannot be opted out of while using the platform.
9jgame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations imposed by our international gaming licence.
As a general rule, player account data (including identity, financial, and gaming activity records) is retained for a minimum of five (5) years from the date of account closure. This retention period is driven primarily by anti-money-laundering and gaming licence record-keeping requirements.
Data collected purely for analytical or marketing purposes is retained for shorter periods in line with industry norms. Communications data (such as support chat logs) is retained for up to two (2) years from the date of the communication, unless a longer retention period is required in connection with an unresolved dispute.
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.
Subject to applicable law and our legitimate interests in maintaining platform security and regulatory compliance, you have the following rights in respect of your personal data held by 9jgame:
Request a copy of the personal data 9jgame holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where retention is no longer legally necessary.
Request that we limit how we use your data in certain circumstances.
Receive a structured, machine-readable copy of data you have provided to us.
Object to processing carried out on the basis of legitimate interests, including direct marketing.
To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for the delay within the initial thirty-day period.
Please note that some rights are subject to exceptions. For example, we cannot delete data that we are legally required to retain under our gaming licence or AML obligations, and we may need to verify your identity before acting on an access or portability request.
The 9jgame platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect, process, or store personal data of any person under the age of 21. Age verification checks are applied at registration and at the withdrawal stage, and any account found to belong to an underage individual will be closed immediately.
If you believe that a minor has accessed the 9jgame platform or provided personal data to us without appropriate parental consent, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action, including deletion of any data collected from the minor and refund of any deposits made.
9jgame has implemented a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system can guarantee absolute security. If you suspect that your 9jgame account has been compromised, please contact our support team immediately so that we can take appropriate protective action.
9jgame is operated under an international gaming licence and uses service providers located in various jurisdictions. As a result, your personal data may be transferred to, and processed in, countries outside Pakistan.
Where such transfers occur, 9jgame ensures that appropriate safeguards are in place to protect your data, including the use of data processing agreements that incorporate internationally recognised data protection clauses, and transfer only to service providers operating in jurisdictions with recognised adequate data protection frameworks.
You may request further information about the specific safeguards applied to international transfers of your data by contacting our support team.
The 9jgame platform may contain links to third-party websites or services, for example, links to our licensing authority's website or responsible gaming resource pages. This Privacy Policy applies only to data collected and processed by 9jgame directly. It does not apply to any third-party websites you may reach through links on our platform.
9jgame is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policy of any external site you visit before providing your personal data.
9jgame reserves the right to update or modify this Privacy Policy at any time. When material changes are made — that is, changes that meaningfully affect how your data is collected, used, or shared — we will provide advance notice through one or more of the following channels: a notice displayed prominently on the 9jgame platform, a notification to your registered email address, or an in-account notification message.
The "Last Updated" date at the top of this policy reflects when the most recent revision was published. We encourage you to review this policy periodically to stay informed about how 9jgame protects your information. Your continued use of the platform following the effective date of any change constitutes acceptance of the updated Privacy Policy.
If you do not agree with a revised Privacy Policy, you should stop using the 9jgame platform and, if you wish, contact us to close your account. We will process any resulting withdrawal requests for your Real Money Balance in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 9jgame, please contact our Data Support team. We are available 24 hours a day, 7 days a week in both English and Urdu.
Email: [email protected]
For responsible gaming concerns, self-exclusion requests, or deposit limit queries, please visit our dedicated Responsible Gaming page. For the full terms governing your use of the 9jgame platform, please review our Terms & Conditions.
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